Privacy Policy

Nicholls Build Ltd Privacy Policy.

Last updated: 18.10.23

We understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites and any other services we provide (“our Services”).

This privacy policy provides how Nicholls Build Ltd uses and protects any information that you give or share when you use our services or this website. Nicholls Build Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Nicholls Build Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy.

For the purpose of the Data Protection Act 2018 (the Act), you can find information where our company is registered. We are registered as a data controller with the Information Commissioner’s Office under registration number ZA653433

INFORMATION HELD THAT WE MAY COLLECT FROM YOU

Name
Address
Contact information including telephone number and email address
Details of the works/project, information about your property which could be in the form of plans, before, during and after photographs/video’s.
Testimonials

and any other information that you choose to provide voluntarily, when you:

Complete contact, chat or enquiry forms on our website.
Subscribe to receive any newsletter we may offer from time to time.
Complete any voluntary surveys we may ask you to participate in from time to time.
Respond to our marketing communications.
Correspond with us by telephone, post or email, text message.
Employ us to carry out any form of maintenance or building work at your property.

HOW DO YOU STORE USE, SHARE AND DISCLOSE YOUR SITE VISITORS’ PERSONAL INFORMATION?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to share our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Via our Wix website we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; any messages sent on chat or enquiry/contact forms. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

HOW DO YOU COLLECT INFORMATION?

When you contact us via our website, we collect personal information you give us such as your name, address, phone number, email address and any details about your project you disclose to us. Your personal information will be used for the specific reasons stated above only.

HOW WE MAY USE YOUR INFORMATION
We use the information that you give us:

to respond to a contact/enquiry form.
to provide and operate our Services;
to carry out our obligations arising from any contracts entered into between you and us.
to provide you with the information, products and services that you request from us.
to communicate with you about any comments, complaints, queries or feedback you might have about us or the Services.
to give you the ability to interact with any service features on our website when you choose to do so.
To be able to contact our clients and website visitors with general or personalized service-related notices and promotional messages.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We will never sell your information.

HOW DO YOU COMMUNICATE WITH SITE VISITORS AND CLIENTS?

We may contact you to notify you of updates on your project, to request further information, to resolve a dispute, to invoice you, to poll your opinions through surveys or questionnaires, ask for a review or testimonial, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, our website messaging, telephone, text messages and postal mail.

HOW DO YOU USE COOKIES AND TRACKING TOOLS

Our websites uses cookies to distinguish you from other users. This helps us to provide you with the best possible experience when you browse our websites and also allows us to improve our Services.

Wix uses cookies for important reasons, such as:

To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyse the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

The reasons that we use specific cookies depends on what they can do. We use:

Essential Website Cookies

The essential cookies listed below can’t be switched off in our system because Nicholls Build Ltd can’t function without them. They are usually only set in response to actions made by you such as a request for services, setting your privacy preferences, or filling in forms. You can set your browser to block or alert you about these cookies but please remember that some parts of the site might not work without them.

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WHERE WE STORE AND PROCESS YOUR INFORMATION

By using our services, you are authorising us to process your information anywhere we or our partners do business. All information you provide to us is stored on our password protected PC and phones. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

DISCLOSURE OF YOUR INFORMATION

Disclosure within our company

We may disclose your personal information to any member of our company.

Third party companies

We may disclose your personal information to third parties for the following purposes:

Provision of services We work with a number of subcontractors / suppliers who may work with us carry out the services that you have requested. When you request a quote or proceed with a service, we may need to forward any relevant information (such as names, addresses, means of contact, types of services, photos and videos that you have sent us, specific requests, etc.) that you have provided and that is needed in order to carry out the service. These partners will also abide to all confidentiality obligations that are consistent with our Privacy Policy and the agreements that we have entered into with them.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

However, please note that no server, network or data transmission over the Internet is 100% secure and we cannot guarantee the security of any information transmitted through our websites and account systems and make no assurance about our ability to prevent any such loss or misuse. By choosing to share any information with us, you are accepting this risk.

HOW CAN YOU WITHDRAW CONSENT:

If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: office@nicholls-build.co.uk

CHANGES TO THIS POLICY

By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. In the event of any changes, we will also update the “Last updated” date at the top of this Privacy Policy. You should check our Privacy Policy occasionally to ensure that you are happy with any changes we make. Your continued use of the Services following any changes to this Privacy Policy will mean you accept those changes.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at office@nicholls-build.co.uk or send us mail to: 17 Calcott Close, Brentwood, Essex, CM14 4YS